Appointment booking

Clients can contact Cosmedica through telephone, email or social networks for inquiries and appointment bookings. Clients can also book their own patch tests and treatments through our online booking system and app available on apple and android.

We kindly ask that clients arrive around 10 minutes prior to the appointment. This allows time for the correct medical and consultation forms to be completed and for our therapist’s schedules to run smoothly.

Cancellation policy

We kindly ask that all clients who wish to cancel their appointment, telephone us at least 24 hours before the scheduled appointment. If less than 24 hours notice is given, then that treatment or session will be lost and is non-refundable or non-transferable to another date.

If clients wish to cancel a treatment package it must be within 12 months of purchase and accompanied by a doctors note.

Late policy

Clients that will arrive late to their appointment, must let the clinic know via telephone as soon as possible. We will always try to accommodate our clients, however, please understand that we may not be able to provide the full treatment time.

No-show policy

Clients that fail to attend their appointment without giving any notice will lose their treatment or session. The treatment or session will be non-refundable or non-transferable to another date.


We work hard to ensure that our clients have an outstanding experience at our clinics. There may be some occasions, where unfortunately we have to reschedule an appointment and we don’t take this option lightly. It is not uncommon to have a different therapist for each appointment, however, if a client wishes to have the same therapist for each appointment please just let us know you can request this upon booking.


Sale treatments and courses

Discounted and sale items are non-refundable, unless the client is unsuitable based on medical grounds. In this scenario, a doctors note must be provided.

Full price treatments and courses

If a full-price course or treatment has been purchased but unused, it is valid for a refund. If a full-price course of treatment has been partially used, the remaining sessions are non-refundable however they may exchanged for another treatment of the same monetary value.


Patch test

If a client hasn’t received laser hair removal with us before, the client must have a patch test before receiving any treatment.

The client must shave a small patch in the areas that they wish to have treated 24 hours before the consultation and patch test. If the consultation and patch test is for a full body package, the client must shave a patch on the forearm and lower leg. If the client is looking for their face to be treated, a patch on the chin and the back of the neck must also be shaved.

Laser hair removal (before treatment)

We kindly ask all clients to ensure that body hair is shaved, we recommend 12-24 hours before the appointment. If a client attends their appointment and is unshaven, our therapists may deem the client as untreatable. In this event, we reserve the right to turn the client away and therefore, the session will be lost.

We kindly ask that all clients have removed all fake tan, body creams and deodorant before having treatment. If a client is receiving laser treatment on the facial area, we kindly ask that make-up and creams are removed before the appointment.

Laser hair removal (during course of treatment)

If a client is undergoing a course of laser hair removal, we advise the following:

Avoid sitting in direct sunlight to prevent getting a natural sun tan
Avoid wearing fake tan
Only shave between treatments, do not wax thread or pluck hairs
Wear a minimum of SPF 30 at all times

If any of the above are not adhered to by the client, our therapists may deem the client as untreatable. In this event, we reserve the right to turn the client away and therefore, the session will be lost.

Facial treatments

If clients are able to remove make-up and facial creams before facial treatments, then this would be appreciated as it allows more time for the treatment itself. If clients are unable to removal make-up and facial creams before treatments, then our team will be able to remove this for you.

Medical Changes

If a clients has medical circumstances have changed, then the client must let the clinic or therapist know as soon as possible. I.E pregnancy clients may transfer their treatment to a suitable one for their medical condition or pause their membership.